Customized Products FAQs
I have selected the wrong character/ number / mis-spelt my name, can you change it for me?
How can I make changes to my oh, Wanted Studio order?
How do I know if my order was placed successfully?
I have placed an order, but it says "On Hold" when I check its status. What’s wrong?
- Your shipping address has no street number or potentially incomplete.
- Your custom design contains content that potentially infringes intellectual property rights or proprietary rights.
You will always receive an email from us if the problems above happen to your order. So please be sure to check the Spam / Junk folder of the email you registered with us if you have not received such confirmation emails. We will need further information from you before we can process your order.
Can I return my customized product?
How long will it take to receive my customized product?
Shipping and Delivery FAQs
Do you offer free shipping service?
We offer free standard shipping for domestic orders of AED250 or more. Shipping is calculated after any product discounts have been applied to the order.
How long will my shipping take?
Ex-Stock Products: 2 - 3 working days.
Customized Products: 5-6 working days.
Next Day Delivery:
Next day delivery is offered to local UAE destinations only. Orders placed between Monday - Friday before 10am are eligible for next day delivery. Any next day delivery orders placed after this will be dispatched the following day. Next day delivery orders placed on Saturday and Sunday will be dispatched the following Monday.
Can you split ship my order?
Unfortunately, we are unable to split ship your order at this time. We kindly ask that you pay close attention to the availability date mentioned in product listings for customized or pre-order products. Your order will ship out once all of the items in the order become available. If you would like certain items to arrive sooner, we recommend that you place separate orders for these items as orders containing customization or pre-order items will not be shipped until all items are available.
Do you ship internationally?
For buyers within the UAE, shipping charges are as follows:
Main Cities المناطق الداخلية
Al Dhafra Region منطقة الظفرة
Madinat Zayed مدينة زايد
Al Mirfa المرفأ
Mraba Dhafra مرابع الظفرة
Al Ruways الرويس
Al Sila السلع
Bad' Al Mutaw'ah بدع المطاوعة
Al Khtam الختم
Al Qou'a القوع
Al Waiqan الوقن
Al Madam المدام
I entered the wrong shipping address for my order. Am I able to change it?
What should I do if I didn't receive my shipment?
What should I do if I received a defective or damaged item?
We are very sorry to hear that you’ve received your item in this condition. For us to ensure a replacement product is sent to you, simply send an email to email@example.com with:
- An image of the damaged product/area.
- Proof of your purchase of the oh, Wanted Studio product such as order confirmation mail.
- Your full name and address, including flat/villa number and phone number.
- An explanation of how the damage happened.
Our warranty does not cover damage to your device as a result of everyday use. oh, Wanted Studio will also not be liable for any indirect, incidental, or punitive damages arising from the use of this product or items purchased from third party. For more information on your warranty, please visit our warranty page.
Can I exchange my item for a different product?
We are sorry for the inconvenience as we do not have an exchange program available at this time. We kindly ask that you return the item(s) for a refund and place a brand new order with the item(s) you prefer.
Do you offer a Fazza/Esaad discount?
How many discount code can I apply?
All promotion and discount codes need to be added into the discount code box before completing the purchase. At this time, only one promotion / discount code can be applied per order.
Can a discount be added after I have placed my order?
Why is my discount code not working?
Please note that only one promotion or discount code can be added into the cart as only one code can be used per order. Your discount code may not work if there is already a code applied to the order. If your discount code is not working, please try clearing your browser cache or try using a different web browser. If the issue persists, please contact us or email us. We will do our best to assist you at that time!
Returns & Refund FAQs
Returning your product because you don't want it.
If you purchased your product direct from the ohWantedStudio.com website and you decide you no longer want it, we will give you a refund if you return it to us within 7 days of you receiving your order, unused and in its original condition (with packaging intact).
Refunds are for product only. Shipping charges are non-refundable. It's important to contact us first before sending the item to us. This Returns Policy does not apply to any "Customized" product. Please email us at firstname.lastname@example.org with your order number and the product you are looking to return, our customer service agents will be able to assist you.
Returning your product because it has a fault.
Returning your product with a free accessory included.
Do I have to pay to return a faulty item?
How can I cancel or return my order?
We're sorry to hear that you'll be cancelling your order with us! We may be able to cancel your order for you if it hasn't been processed out yet. please contact us or email us with your order number, and we will look into the status of the order and assist you accordingly.
If your order has already been processed to ship, we will be unable to cancel your order. But no worries! Under our returns policy, you are more than welcome to return the package to us within 7 days of purchase for a full product refund. When the package arrives, please reject the package. This will return the package back to us free of charge.
Please ensure it is returned in the original packaging and if your purchase involving a free gift, you will need to return the free gift as well as the unwanted product. If you do not return the free gift, your return will not be valid. Once we have received your return, please allow up to 21 working days for your return to be processed and your account refunded. We can only refund to the original card used with the order.
Customized products are excluded from the returns policy and cannot be returned.
What is not covered by warranty?
Our warranty covers any damage to our products, this does not include damage that consistent with normal wear-and-tear or misuse/abuse of the product. For more information on your warranty, please visit our warranty page.
What happens if my original product is out of stock?
General Enquires FAQs
How to contact us?
Here at oh, Wanted Studio, we have a dedicated customer service team, and we love hearing your feedback, good or bad! Once you have contacted our Customer Service Team, please be sure to check your junk/spam folder within your inbox as sometimes our responses are counted as spam.
Do you offer collaborations with businesses?
I am a social media influencer and want to promote your products. How can I do that?
Thank you for your interest in our brand and products! Contact us and Include your portfolio link and your social media accounts.
I ordered the wrong product by mistake. Can I change it before it's dispatched?
Is oh, Wanted Studio an Emirate brand?
Does oh, Wanted Studio have store(s) where I can physically see the products?
oh, Wanted Studio has 2 stores where you can see our amazing products in person! For opening hours and details, please see here.
What payment options do you accept?
The payment options that we currently accept is credit cards (Visa, Mastercard and American Express). At the moment, we do not accept cash, check or money orders, nor do we offer any sort of layaway or COD service.
Why haven't I received my order confirmation email?
There can be several reasons why you did not receive a confirmation email after placing an order.
- There was a typo or error in the email address when you registered on oh, Wanted Studio so the confirmation email is being sent somewhere else.
- A confirmation email has been sent to the spam folder instead of your inbox. Check your spam or junk mail folder.
- A confirmation email has not been sent immediately from our mailing server.