Customized Products FAQs
I have selected the wrong character/ number / mis-spelt my name, can you change it for me?
We are sorry but once your order has been placed and it has been confirmed with an order confirmation number, your order cannot be stopped or changed. However, you may email or contact us.
How can I make changes to my oh, Wanted Studio order?
How do I know if my order was placed successfully?
I have placed an order, but it says "On Hold" when I check its status. What’s wrong?
- Your shipping address has no street number or potentially incomplete.
- Your custom design contains content that potentially infringes intellectual property rights or proprietary rights.
You will always receive an email from us if the problems above happen to your order. So please be sure to check the Spam / Junk folder of the email you registered with us if you have not received such confirmation emails. We will need further information from you before we can process your order.
Can I return my customized product?
How long will it take to receive my customized product?
Shipping and Delivery FAQs
How long will my shipping take?
Ex-Stock Products: 2 - 3 working days.
Customized Products: 5-6 working days.
Next Day Delivery:
Next day delivery is offered to local UAE destinations only. Orders placed between Monday - Friday before 10am are eligible for next day delivery. Any next day delivery orders placed after this will be dispatched the following day. Next day delivery orders placed on Saturday and Sunday will be dispatched the following Monday.
Why am I being charged for shipping on my order?
Do you ship internationally?
For buyers within the UAE, shipping charges are as follows:
Main Cities المناطق الداخلية
Al Dhafra Region منطقة الظفرة
Madinat Zayed مدينة زايد
Al Mirfa المرفأ
Mraba Dhafra مرابع الظفرة
Al Ruways الرويس
Al Sila السلع
Bad' Al Mutaw'ah بدع المطاوعة
Al Khtam الختم
Al Qou'a القوع
Al Waiqan الوقن
Al Madam المدام
Faulty product? How to get a refund, repair or replacement.
For us to ensure a replacement product is sent to you, simply send an email to firstname.lastname@example.org with:
- An image of the damaged product/area.
- Proof of your purchase of the oh, Wanted Studio product such as order confirmation mail.
- Your full name and address, including flat/villa number and phone number.
- An explanation of how the damage happened.
Our warranty does not cover damage to your device as a result of everyday use. oh, Wanted Studio will also not be liable for any indirect, incidental, or punitive damages arising from the use of this product or items purchased from third party. For more information on your warranty, please visit our warranty page.
Do you offer a Fazza/Esaad discount?
Can I apply 2 promotional codes on the same order?
Can a discount be added after I have placed my order?
My discount code is not working. What can I do?
Please enter the code as you received it. Only one code may be applied per order. However, if you are still having trouble with the discount code, please email or contact us with screen shots of any error messages so we can investigate this for you.
Returns & Refund FAQs
Returning your product because you don't want it.
If you purchased your product direct from the ohWantedStudio.com website and you decide you no longer want it, we will give you a refund if you return it to us within 7 days of you receiving your order, unused and in its original condition (with packaging intact).
Refunds are for product only. Shipping charges are non-refundable. It's important to contact us first before sending the item to us. This Returns Policy does not apply to any "Customized" product. Please email us at email@example.com with your order number and the product you are looking to return, our customer service agents will be able to assist you.
Returning your product because it has a fault.
Returning your product with a free accessory included.
Do I have to pay to return a faulty item?
If you received an order and your product is faulty, please contact us or email us with images of the fault and your order number so the customer service team can assist you.
How do I return an item?
If you need to return an item, please contact us or email us first, providing your full name, email address and order number. Under our returns policy, you have up to 7 days after purchase to return the item to us. We will then validate your return and provide you with return instructions.
Please ensure it is returned in the original packaging and if your purchase involving a free gift, you will need to return the free gift as well as the unwanted product. If you do not return the free gift, your return will not be valid. Once we have received your return, please allow up to 21 working days for your return to be processed and your account refunded. We can only refund to the original card used with the order.
What is covered by your warranty?
What happens if my original product is out of stock?
General Enquires FAQs
How to contact us?
Here at oh, Wanted Studio, we have a dedicated customer service team, and we love hearing your feedback, good or bad! Once you have contacted our Customer Service Team, please be sure to check your junk/spam folder within your inbox as sometimes our responses are counted as spam.
I am a social media influencer and want to promote your products. How can I do that?
Thank you for your interest in our brand and products! Contact us and Include your portfolio link and your social media accounts.
Can I cancel my order?
We’re super quick at processing orders to make sure that you receive them as soon as possible. You can amend your order as much as you like before you click “Pay now” but after this point, you will be unable to make amendments to your order. If you would like to return the product once it has arrived, please contact us.