FAQs

Need some help with your order or got a burning question that you need answered pronto? Just click on one of the sections below to find answers to commonly raised questions. If you still can't find an answer to your question,  please contact us.

Customized Products FAQs

I have selected the wrong character/ number / mis-spelt my name, can you change it for me?

We are sorry but once your order has been placed and it has been confirmed with an order confirmation number, your order cannot be stopped or changed. However, you may email or contact us.

How can I make changes to my oh, Wanted Studio order?


We are sorry but once your order has been placed and it has been confirmed with an order confirmation number, your order cannot be stopped or changed. However, you may email or contact us within 15 minuets after placing the order. Be sure to include your order number.

How do I know if my order was placed successfully?


If you have received an order confirmation email from us, your order was placed successfully. You can also log into your account to view your order history and search for your most recent order.

I have placed an order, but it says "On Hold" when I check its status. What’s wrong?

    • Your shipping address has no street number or potentially incomplete.
    • Your custom design contains content that potentially infringes intellectual property rights or proprietary rights.

You will always receive an email from us if the problems above happen to your order. So please be sure to check the Spam / Junk folder of the email you registered with us if you have not received such confirmation emails. We will need further information from you before we can process your order.

Can I return my customized product?

We're sorry but customized product are excluded from the returns policy and cannot be returned.

How long will it take to receive my customized product?

A typical customized order using standard shipping option might take 5-6 working days from time of order to delivery within U.A.E.

Shipping and Delivery FAQs

How long will my shipping take?

UAE Standard Delivery:
Ex-Stock Products: 2 - 3 working days.
Customized Products: 5-6 working days.
 
Next Day Delivery:
Next day delivery is offered to local UAE destinations only. Orders placed between Monday - Friday before 10am are eligible for next day delivery. Any next day delivery orders placed after this will be dispatched the following day. Next day delivery orders placed on Saturday and Sunday will be dispatched the following Monday.

Why am I being charged for shipping on my order?

Standard shipping is free for domestic orders of AED250 or more. Shipping is calculated after any product discounts have been applied to the order.

Do you ship internationally?

We sure do. While all international orders require a quote for shipping price estimates, we can ship your items pretty much anywhere there's an address. Customers outside of the U.A.E. who wish to purchase oh, Wanted Studio products will need to contact us directly for shipping rate.

Shipping Rates

For buyers within the UAE, shipping charges are as follows:

AED30.00
Main Cities المناطق الداخلية

AED55.00
Al Dhafra Region منطقة الظفرة
Madinat Zayed مدينة زايد
Al Mirfa المرفأ
Mraba Dhafra مرابع الظفرة
Al Ruways الرويس
Al Sila السلع
Ghiyathi غياثي
Bad' Al Mutaw'ah بدع المطاوعة
Nahil ناهل
Sweihan سويحان
Al Khtam الختم
Al Qou'a القوع
Al Waiqan الوقن
Malaqit ملاقط

AED45.00
Hatta حتا
Al Madam المدام
Maleha مليحة

Products FAQs

Faulty product? How to get a refund, repair or replacement.

For us to ensure a replacement product is sent to you, simply send an email to support@ohwantedstudio.com with:

  • An image of the damaged product/area.
  • Proof of your purchase of the oh, Wanted Studio product such as order confirmation mail.
  • Your full name and address, including flat/villa number and phone number.
  • An explanation of how the damage happened.

Our warranty does not cover damage to your device as a result of everyday use. oh, Wanted Studio will also not be liable for any indirect, incidental, or punitive damages arising from the use of this product or items purchased from third party. For more information on your warranty, please visit our warranty page.

 

Promotion FAQs

Do you offer a Fazza/Esaad discount?

Unfortunately, we do not offer a Fazza/Esaad discount at the moment, however if you sign up to our newsletter you will receive an email for a discount on your first order.

Can I apply 2 promotional codes on the same order?

We are afraid that only one promo code can be applied per order.

Can a discount be added after I have placed my order?

Unfortunately, we are unable to add discount codes once you have placed your order.

My discount code is not working. What can I do?

Please enter the code as you received it. Only one code may be applied per order. However, if you are still having trouble with the discount code, please email or contact us with screen shots of any error messages so we can investigate this for you.

Returns & Refund FAQs

Returning your product because you don't want it.

If you purchased your product direct from the ohWantedStudio.com website and you decide you no longer want it, we will give you a refund if you return it to us within 7 days of you receiving your order, unused and in its original condition (with packaging intact).

Refunds are for product only. Shipping charges are non-refundable. It's important to contact us first before sending the item to us. This Returns Policy does not apply to any "Customized" product. Please email us at support@ohwantedstudio.com with your order number and the product you are looking to return, our customer service agents will be able to assist you.

Returning your product because it has a fault.

If you purchased your product from ohwantedstudio.com and it is within their returns policy period, we'll provide a replacement.

Returning your product with a free accessory included.

If you purchased your product from ohwantedstudio.com and made a purchase involving a free gift, you will need to return the free gift as well as the unwanted product. If you do not return the free gift, your return will not be valid.

Do I have to pay to return a faulty item?

If you received an order and your product is faulty, please contact us or email us with images of the fault and your order number so the customer service team can assist you. 

How do I return an item?

If you need to return an item, please contact us or email us first, providing your full name, email address and order number. Under our returns policy, you have up to 7 days after purchase to return the item to us. We will then validate your return and provide you with return instructions.

Please ensure it is returned in the original packaging and if your purchase involving a free gift, you will need to return the free gift as well as the unwanted product. If you do not return the free gift, your return will not be valid. Once we have received your return, please allow up to 21 working days for your return to be processed and your account refunded. We can only refund to the original card used with the order. 

Warranty FAQs

What is covered by your warranty?

Our warranty covers any damage to our products, this does not include damage that consistent with normal wear-and-tear or misuse/abuse of the product.

What happens if my original product is out of stock?

If the original product is out of stock, we have the right to send you an alternative product. Please rest assured our support team will be happy to assist you with this.

General Enquires FAQs

How to contact us?

Here at oh, Wanted Studio, we have a dedicated customer service team, and we love hearing your feedback, good or bad! Once you have contacted our Customer Service Team, please be sure to check your junk/spam folder within your inbox as sometimes our responses are counted as spam.

I am a social media influencer and want to promote your products. How can I do that?

Thank you for your interest in our brand and products! Contact us and Include your portfolio link and your social media accounts.

Can I cancel my order?

We’re super quick at processing orders to make sure that you receive them as soon as possible. You can amend your order as much as you like before you click “Pay now” but after this point, you will be unable to make amendments to your order. If you would like to return the product once it has arrived, please contact us.

I ordered the wrong product by mistake. Can I change it before it's dispatched?

We’re super quick at processing orders to make sure that you receive them as soon as possible. You can amend your order as much as you like before you select “Pay now” but after this point, you will be unable to make amendments to your order. If you’d like a different item, you’ll need to return the unwanted item for a refund and place a new order. However, you may email or contact us.

Is oh, Wanted Studio an Emirate brand?


We are Emirati brand, started in the summer of 2020. oh, Wanted Studio is based in Dubai.

Does oh, Wanted Studio to have a store?


oh, Wanted Studio has 2 stores in Dubai. For opening hours and details, please see here.
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