How can I cancel or return my order?

We're sorry to hear that you'll be cancelling your order with us! We may be able to cancel your order for you if it hasn't been processed out yet. please contact us or email us with your order number, and we will look into the status of the order and assist you accordingly.


If your order has already been processed to ship, we will be unable to cancel your order. But no worries! Under our returns policy, you are more than welcome to return the package to us within 7 days of purchase for a full product refund. When the package arrives, please reject the package. This will return the package back to us free of charge.


Please ensure it is returned in the original packaging and if your purchase involving a free gift, you will need to return the free gift as well as the unwanted product. If you do not return the free gift, your return will not be valid. Once we have received your return, please allow up to 21 working days for your return to be processed and your account refunded. We can only refund to the original card used with the order. 


Customized products are excluded from the returns policy and cannot be returned.

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Dubai Duty Free

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